This Privacy Policy explains how Rios General Services LLC, operating as Monarch Painting and Home Improvement ("we," "us," or "our"), collects, uses, and protects information when you visit monarchpaintingnj.com (the "Site") or contact us for services. We are based in Washington Township, NJ. You can reach us at monarchpaintingnj@gmail.com or (609) 564-2519.
Information we collect
Information you give us
When you request a call, book an estimate, text us, call us, or email us, we collect what you provide: your name, phone number, email address, service address, details about your project, and any messages you send. Our forms and booking calendar are provided by a third-party customer relationship platform (LeadConnector, also known as HighLevel), which stores that information on our behalf.
Information collected automatically
Like most websites, the Site uses cookies and similar technologies through analytics and advertising tools, including Google Analytics and the Meta Pixel. These tools may collect your IP address, device and browser type, pages viewed, approximate location, referring site, and interactions such as page views and clicks on our phone or text links. This helps us understand how the Site is used and measure our advertising.
How we use information
- To respond to your request, schedule estimates, and provide painting and power washing services
- To send appointment confirmations, reminders, and project updates by phone, text, or email
- To measure and improve the Site and our marketing
- To comply with legal obligations and protect our rights
Calls and text messages (SMS)
When you submit a form on this Site, check the consent box on our estimate form, or text us, you agree to receive calls and text messages from Rios General Services LLC, operating as Monarch Painting and Home Improvement, at the number you provide. We use your number for appointment-related messages, project updates, and replies to your questions. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.
We do not sell or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing purposes. Your number is stored in our customer relationship platform (LeadConnector) only to communicate with you about your project. The full consent terms are in our Terms of Service and on our Text Us page.
Sharing of information
We do not sell your personal information. We share it only with:
- Service providers that help us run the business, such as our CRM and messaging platform, website hosting, analytics, and advertising platforms, who use it only to provide services to us
- Financing partners. If you choose to apply for financing, you do so directly with Acorn Finance and its lending partners under their own privacy policies. We do not receive your credit information.
- Legal requirements, when required by law, subpoena, or to protect the safety and rights of our business or others
Cookies and your choices
You can control cookies through your browser settings. You can opt out of Google Analytics using Google's browser add-on and manage Meta ad preferences in your Facebook or Instagram settings. Disabling cookies may limit some features of the Site.
Third-party links
The Site links to third-party sites such as Google, Facebook, Instagram, Angi, and Acorn Finance. Their privacy practices are their own, and we encourage you to read their policies.
Data retention and security
We keep customer information as long as needed to provide services, maintain records of completed work, and meet legal obligations. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at monarchpaintingnj@gmail.com. We will respond within a reasonable time and as required by applicable law.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Continued use of the Site after changes means you accept the updated policy.
Contact
Rios General Services LLC, operating as Monarch Painting and Home Improvement
Washington Township, NJ
(609) 564-2519
monarchpaintingnj@gmail.com
See also our Terms of Service and entity disclosure.